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The Communication of Collections

Enjoy The Recording

In the new normal brought on by the COVID-19 pandemic, it’s more important than ever to increase empathy on the collections floor and build connections with consumers. The first step? Eliminating negative language on collection calls. Join us to learn about:

  • Her Do-Not-Say List
  • How it has positively impacted her agency
  • How it has positively impacted other agencies who have implemented her training

Recorded: March 11, 2021. 2pm EST / 11am PST

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Speakers and Host

Mary Shores official headshot

Mary Shores

CEO & President: Shores Communications

Mary Shores is a second-generation debt collection agency owner, bestselling author, and creator of the Collection Advantage online training program, which is designed to help collectors create and execute high-converting scripts.


Nathan Kolb

Brand Engagement and Content Creation: Creditsafe USA

Nathan Kolb brings a deep experience to strategic leadership with a background in sales, marketing, tactical planning and operations, project planning and management, and business developmental growth.