In the current climate we find ourselves in now, it's more important than ever for businesses and industries to adjust. Working with overdue payments or collections can be difficult and time-consuming. It's key for to have a better understanding on the collections aspect of the business. Learn best practices to:

  • Avoid collections
  • Work with a customer whose in collections
  • Make overall better decisions

Recorded: November 3, 2020. 2pm EST / 11am PST



COO: Statewide Tax Recovery LLC

Katie Keich has over a decade of experience and a proven track record. She is currently the COO of State Wide Tax Recovery LLC. Before that, she held the role of Vice President, building out a new division for insideARM. Rising from A/R Specialist to Director of Credit & Collections as the organization grew from a franchise with under $5M in revenue to a global logistics organization with $1.5B+ in revenue. Katie was responsible for building the collections department, training sales, and credit associates to work together across the country. She established credit policy, and achieved credit losses at one point of .3% on revenues of $650M, a record unheard of in the B2B space. She is a five-time winner of her organization’s Special Recognition for Outstanding Performance. When she’s not out educating companies on how to reduce their credit losses without sacrificing sales and increased revenues, Katie spends her time with her husband and daughter at home in Pennsylvania. 


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Brand Engagement: Creditsafe USA

Nathan Kolb brings a deep experience to strategic leadership with a background in sales, marketing, tactical planning and operations, project planning and management, and business developmental growth.