In the uncertain economy with COVID today, it's important to understand more customers may be heading towards collections and actions must be taken. A Panel of practitioners will discuss:

  • How the wholesale-distributor industry can work better with those in collections 
  • How they can avoid going into collections themselves. 
  • Best practices that can be taken now

Recorded: November 5, 2020. 2pm EST / 11am PST



CEO: GB Collects

His career began in 1988 with D&B, when he saw an opportunity and in 2000 and started GB Collects. Since inception, GB Collects has produced over $1 billion dollars in debt recoveries and employs 70 personnel. GB Collects has been a seven-time winner of the Philly 100 Fastest Growing and also a six-time winner of the South Jersey 25. George has been a six time consecutive winner of the INC 5000. Named the Best Place to work by Philadelphia Business Journal for 2016/17 & 18 and also named Best Place to Work by Inside ARM for 2011 -19 & Philadelphia Magazine, 2016-2019. A leader in the Commercial Collection Industry, he created the first fully accredited, 340- hour Commercial Collection class provided by Burlington Community College for 2018-year curriculum. George taught, certified the participants and assisted in job placement for the graduates. A founding member of the Commercial Collection Agencies of America, and Board Member.


Executive Director: Commercial Collection Agencies of America

Annette Waggoner serves as the Executive Director of Commercial Collection Agencies of America. She is responsible for the enforcement of the association’s certification requirements, development of educational programming & consultation to the Board of Directors, as well as the Independent Standards Board. She’s also the association’s advocate within the credit & collection industries & is an author & speaker regarding commercial collections. She has been in the collection industry since 1992, as an officer with ownership interest of a certified commercial collection agency. From 1992-2012, she performed duties in the treasury & legal departments & ultimately served as the firm’s Vice President of Operations. Prior to the collections industry, she was an Accounting Officer at a national title insurance company, where her work included preparation of financial statements, financial analysis for merger & acquisition projects & internal audit work. She holds a BA in accounting & finance.

headshot - Lonnie Larson

Lonnie Larson

CEO: D&S Global Solutions

Lonnie Larson started in the Recovery Industry in 1989, working in a wide variety of industries in a leadership or ownership function. Lonnie is an owner and CEO of D&S Global Solutions, an International FinTech organization specializing in Invoice-to=Cash services and technology.


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Brand Engagement: Creditsafe USA

Nathan Kolb brings a deep experience to strategic leadership with a background in sales, marketing, tactical planning and operations, project planning and management, and business developmental growth.