In the current COVID-19 economy we find ourselves in now businesses and industries must adjust their methods and how they work to be successful. In this session, a panel of experts in the commercial collections industry will discuss the impact its left on them, how they've had to adjust and the future.

Recorded: June 10, 2020. 2pm EST / 11am PST



Industry Expert

Katie Keich has over a decade of experience and a proven track record. Most recently, she held the role of Vice President, building out a new division for insideARM. Rising from A/R Specialist to Director of Credit & Collections as the organization grew from a franchise with under $5M in revenue to a global logistics organization with $1.5B+ in revenue. Katie was responsible for building the collections department, training sales, and credit associates to work together across the country. She established credit policy, and achieved credit losses at one point of .3% on revenues of $650M, a record unheard of in the B2B space. She is a five-time winner of her organization’s Special Recognition for Outstanding Performance. When she’s not out educating companies on how to reduce their credit losses without sacrificing sales and increased revenues, Katie spends her time with her husband and daughter at home in Pennsylvania. Connect with Katie on LinkedIn

Executive Director @Commercial Collection Agencies of America

Annette Waggoner serves as the Executive Director of Commercial Collection Agencies of America. She is responsible for the enforcement of the association’s certification requirements, development of educational programming & consultation to the Board of Directors, as well as the Independent Standards Board. She’s also the association’s advocate within the credit & collection industries & is an author & speaker regarding commercial collections. She has been in the collection industry since 1992, as an officer with ownership interest of a certified commercial collection agency. From 1992-2012, she performed duties in the treasury & legal departments & ultimately served as the firm’s Vice President of Operations. Prior to the collections industry, she was an Accounting Officer at a national title insurance company, where her work included preparation of financial statements, financial analysis for merger & acquisition projects & internal audit work. She holds a BA in accounting & finance.


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Brand Engagement: Creditsafe USA

Nathan Kolb brings a deep experience to strategic leadership with a background in sales, marketing, tactical planning and operations, project planning and management, and business developmental growth.