4 Pillars of the Compassionate Collections Framework

Mar 10, 2021 3:53:26 PM / by Mary Shores posted in Collections, Bankruptcy, Credit Education, Credit Industry, credit management

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Over the past few years, “empathy” and “compassion” have been consistent buzzwords in the debt collection industry, and the new normal has called for an empathetic approach.

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Call Flow, Cash Flow, and the Future of Collections

Mar 5, 2021 12:23:35 PM / by Mary Shores posted in blog, partner, finance, Collections, Credit Industry

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What if I told you there was a way to collect more money and create happier consumers?

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The 5 Zones You Need to Know to Succeed in Collections

Mar 2, 2021 4:08:03 PM / by Mary Shores posted in blog, partner, finance, Collections, Credit Industry

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Picture this: You’re on a collection call. You’ve verified the contact and identified yourself. You’ve also given the mini-Miranda. Now, the call can go in what seems like infinite directions.

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3 Keys to Establish Credibility in the New Normal: How to Turn Chaos Into Opportunity

Mar 1, 2021 4:40:38 PM / by Mary Shores posted in blog, partner, finance, Collections, Credit Industry

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The other day I was sitting in on a sales meeting with a prospective client – a small hospital – and I asked them if they had any roadblocks or concerns when it came to working with a collection agency.

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The Empathy Revolution: Why Empathy Will Increase Your Agency's Revenue

Feb 23, 2021 2:44:52 PM / by Mary Shores posted in blog, partner, finance, Collections, Credit Industry

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Empathy has been the buzzword in business this year and for some of you, it may have you shaking your head and wondering, What exactly is empathy and how does it apply to my business?

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Integration of GB Collect’s Solution to Creditsafe Platform Offers New Possibilities to Clients

Dec 20, 2017 4:59:00 PM / by Nathan Kolb posted in press release, partner, Collections, credit solution, credit integration

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