Business Intelligence Lab

Credit policies are living documents that affect far more aspects of company operations than the onboarding of new customers or extending of credit.  

Find out how other businesses from across various industries view their credit policy, use it on a day-to-day basis, and leverage it to advance the overall company objectives while keeping an eye on cash flow, customer relationships, and profitability. Ask questions, listen in, and share your thoughts as we talk to a panel of credit and financial professionals.  

Here are some great resources that were mentioned in the webinar:

• 5 Steps to Create a Robust Credit Policy
• Watch the other webinars in our Credit Policy Series

We all know that many things have changed over the past year and that business doesn’t look anything like what we had imagined. While things look different, don’t despair, we are here to help.

Join our discussion about how commercial collection policies have changed in recent history. Find out what has changed, what has stayed the same, and the adjustments you need to make to keep your cash flowing, and your company in the best position possible.

Over the past few years, “empathy” and “compassion” have been consistent buzzwords in the debt collection industry, and the new normal has called for an empathetic approach.

What if I told you there was a way to collect more money and create happier consumers?

Picture this: You’re on a collection call. You’ve verified the contact and identified yourself. You’ve also given the mini-Miranda. Now, the call can go in what seems like infinite directions.

The other day I was sitting in on a sales meeting with a prospective client – a small hospital – and I asked them if they had any roadblocks or concerns when it came to working with a collection agency.

Empathy has been the buzzword in business this year and for some of you, it may have you shaking your head and wondering, What exactly is empathy and how does it apply to my business?